top of page

Approval Policy

Blade Strings Ltd.

​

 

At Blade Strings Ltd., we want you to be completely confident in your instrument choice. To help you find your voice, we offer a 14-day Approval period on all our instruments before you commit to a purchase.

​

 

1. How Our Approval Period Works

 

The 14-day Approval period we offer is to ensure you are fully satisfied with an instrument before you buy it. This is not a purchase; it is an agreement for a short-term loan for an interested party to try an instrument with a view to purchase

  • Eligibility: All new and antique instruments are available for a 14-day Approval.

  • There is no fee for Approval

  • You may be asked to cover the insurance for the instrument and the duration. If you decide to purchase the instrument, this cost will be deducted from the sale price.

  • Proof of identity must be provided.

  • Approval Period: The Approval period begins on the day you take the instrument from us and lasts for 14 calendar days.

  • Condition of Return: The instrument must be returned in the same condition as it was taken, allowing for normal use. Any damage beyond normal use will be assessed, and the cost of repair or restoration may be charged to you.

  • No Obligation to Buy: At the end of the 14-day Approval, you have three options:

    1. Purchase the Instrument: If you are happy with the instrument you can purchase it.

    2. Request an adjustment: If you are mostly happy with the instrument but believe that it may need minor adjustment or tonal optimisation to best fit your needs, please let us know. Once an instrument has been adjusted we offer a further 7-day trial.

    3. Return the Instrument: If you choose not to purchase the instrument, you must return it to Blade Strings in the same condition as it was taken.

 

2. Your Rights Under Australian Consumer Law

 

Please note that this Approval policy is separate from and does not limit your rights under the Australian Consumer Law (ACL). The consumer guarantees provided by the ACL (e.g., that goods are of acceptable quality, fit for purpose, etc.) apply only after you have purchased an item.

​

Once you have completed the Approval and purchased the instrument, you are then protected by the full force of the Australian Consumer Law. If a product you have purchased from us has a problem that falls under the ACL, you are entitled to a remedy (repair, replacement, or refund) as per the law.

 

3. Exclusions from Approval

 

This Approval policy does not apply to:

  • Consumable items including but not limited to strings or rosin.

  • Accessories like cases, unless specifically agreed upon as part of an instrument Approval package.

  • Special orders or custom-made instruments.

  • Services, such as tonal adjustment and optimisation.

 

4. Full Ts & Cs​

​

  1. This is an agreement between Blade Strings Ltd and the Customer named on this form to take Goods on Approval. The Goods remain the possession of Blade Strings Ltd until paid for in full;

  2. The goods must be paid for in full or, returned to Blade Strings Ltd, by the end of the Approval Period (14 days) unless agreed in writing;

  3. Blade Strings Ltd offers the Instrument(s) listed above, and information pertaining to said Instrument(s), in good faith.

  4. Blade Strings Ltd is not responsible for the opinions of external experts, including (but not limited to) certificates, condition reports, dendrochronology reports, and valuations;

  5. It is the responsibility of the Customer to seek any necessary advice pertaining to the Instrument(s) during the Approval Period detailed above;

  6. Any adjustments or repairs must be carried out by Blade Strings Ltd unless agreed in advance in writing. If adjustments or repairs are necessary, Blade Strings Ltd agrees a one week extension to this Approval Period after such work has been carried out;

  7. The Customer may be required to insure the Goods with a specialist musical instrument insurance company for the full value over the approval period. This can be arranged through Blade Strings Ltd if required. The cost of insurance, if organised through Blade Strings Ltd, will be passed on to the Customer at the point of agreement. If the Customer decides to purchase the Instrument(s) this charge will be deducted from the sale price;

  8. The Customer is liable for any loss or damage not covered by an insurance policy;

  9. The Customer must keep the goods safe and use them in a proper and careful manner. Any damage or fault must be reported as soon as possible;

  10. Blade Strings Ltd reserves the right to request the safe return of the goods at any time.

bottom of page